Refund & Cancellation Policy

Last updated: 16 August 2026

This policy explains how to cancel a Sonata subscription and when we give refunds. It applies to subscriptions bought through our website. For anything not covered here, contact support@sonatai.co.

Who you are buying from

Our payments are handled by Paddle, who act as the merchant of record for every Sonata subscription. Your order and any refund are processed by Paddle, and their buyer terms apply alongside this policy. Refunds are returned to the original payment method — we cannot pay a refund to a different card or account.

Cancelling

You can cancel at any time from Settings → Billing inside Sonata, or by emailing support@sonatai.co.
Cancelling stops the next renewal. Your subscription stays active until the end of the period you have already paid for, and you keep full access until then.
We do not charge a cancellation fee, and we do not require notice beyond cancelling before your renewal date.

Refunds on subscriptions

14-day cooling-off. If you are a consumer in the UK or EU, you may cancel within 14 days of your first purchase for a full refund. Where you have asked us to start the service immediately and have used it during that period, we may reduce the refund in proportion to the use you have had.
Renewals. We do not automatically refund a renewal you forgot to cancel, but if you contact us promptly after a renewal and have not meaningfully used the service in that period, we will normally refund it. Get in touch and we will look at it properly.
If Sonata does not work. If a fault on our side stops you using the service for a material part of a billing period and we cannot fix it, we will refund that period.
Part-months are not otherwise refunded, because cancelling leaves your access running to the end of the period you paid for.

Credit top-ups

Sonata sells one-off capacity top-ups alongside subscriptions. Because a top-up is consumable and is available to spend the moment it is bought:

Unused top-ups can be refunded within 14 days of purchase, provided none of the credit has been spent.
Partly used top-ups are not refundable, because the underlying AI usage has already been paid for on your behalf.
Top-up credit does not expire while your subscription is active.

Price changes

If we change the price of a plan you are on, we will tell you before it takes effect. You can cancel before the new price applies; we will not apply a price rise to a period you have already paid for.

How to request a refund

Email support@sonatai.co with the email address on the account and roughly when you were charged. We aim to respond within 2 working days and to action approved refunds within 10 working days, though how quickly the money appears depends on your bank or card issuer.

Your legal rights

Nothing in this policy removes or limits your statutory rights. If you are a consumer in the UK, those rights sit under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and they apply whatever this page says.

See also our Terms of Service and Privacy Policy.